Refund Policy

Operator: Stella Nexus Pte Ltd (UEN 202619843R) ("we", "us", "our")

Service: CMFAS E-Learning (the "Service")

Effective Date: 6 October 2026

Version: 1.1

1. Default Position

1.1 All payments for plans and services on the Service are non-cancellable and non-refundable by default, once payment has been verified and access has been activated.

1.2 This reflects the nature of the Service: upon activation you receive immediate and full access to digital study content, question banks, and mock examinations that cannot be returned.

1.3 This Refund Policy forms part of, and should be read together with, our Terms and Conditions. In the event of any inconsistency, the Terms and Conditions prevail.

2. Product Substitutions

2.1 As an alternative to a refund, we may at our discretion approve a substitution of a plan of equivalent value in the following circumstances:

(a) Accidental purchase of the wrong product — for example, you selected the wrong module or plan at checkout; or

(b) Duplicate payment — you were charged more than once for the same plan.

2.2 A substitution request must be made by email to admin@stellanexus.sg within seven (7) calendar days of payment, before substantial use of the incorrectly purchased plan. We may decline a substitution where the original plan has been substantially used.

3. Exceptional Refund and Cancellation Cases

3.1 We may, at our discretion and on provision of sufficient supporting evidence, consider a refund or cancellation in the following exceptional circumstances:

(a) Unauthorised or fraudulent transaction — where a payment was made without the account holder's authorisation;

(b) Material service failure — where the Service fails to deliver the purchased content in a usable form and we are unable to remedy the failure within a reasonable period after you report it; or

(c) Pass Guarantee — where you are eligible under, and have complied with, the Pass Guarantee terms set out in our Terms and Conditions (section 13A). For the avoidance of doubt, the Pass Guarantee entitles an eligible user to an extension of access only, and does not entitle the user to a cash refund.

3.2 Requests under this section must be submitted by email to admin@stellanexus.sg with all relevant supporting evidence (such as transaction records or a description of the issue).

4. How to Request

4.1 To request a substitution, refund, or cancellation under this Policy, email admin@stellanexus.sg from the email address registered to your account, stating:

(a) your registered name and email;

(b) the payment reference code;

(c) the reason for your request; and

(d) any supporting evidence.

4.2 We will acknowledge your request within five (5) working days and respond substantively within thirty (30) calendar days.

5. Final Authority

5.1 All substitution, refund, and cancellation requests require management approval. Approved refunds, where granted, are made in Singapore Dollars (SGD) to the original source of payment where reasonably possible. Refunds of payments made through Stripe go back to the original payment method, and your bank may take 5 to 10 business days to show them. Refunds of PayNow transfers are made by bank transfer to the account that paid.

5.2 Decisions on refund, substitution, and cancellation requests are made in good faith and are final.

6. Contact

For any matter relating to this Refund Policy:

Stella Nexus Pte Ltd (UEN 202619843R)

Email: admin@stellanexus.sg

*This Refund Policy is governed by the laws of the Republic of Singapore.*